Broke my rear window while on vacation in St. Augustine Florida. I called them and they had my truck rear window in stock. They said they vacuum all the glass up and it will look like new. Made appointment for following day. Sub-contractor shows up in beat up truck. Replaces windows with a sub-quality window with defect in framework. Has a small 2 or 3 gallon shop vacuum that hardly picked up any glass. He left broken glass everywhere inside and in truck bed. He told me I needed to get my truck detailed to get the glass out. He left and we went to a car wash/vacuum site and spent 45 minutes vacuuming all the glass out ourselves. I called and told them the window wasnt right and how the install went and they promised someone would come out and look at it and fix. No one showed on the appointment day and multiple calls we were told each time a tech was on the way but nobody ever showed up. 5 days later a rep called to find out how my experience went. I told him I wasnt happy with the work and the experiance and he didn't know what to say. My insurance covered the whole price but that's not the point. The company uses subcontractors who subcontract the work out again. Highly disappointed with the experience.

This was an amazing experience. The rep assigned to me Kirby came out and helped me with photos when I struggled. She and her partner came out 3 x so far to help with pictures! This company demonstrates excellence from the reps to the techs, Great Job!

I wanted to give a 5 star review, but unfortunately I was very disappointed with the calibration guy (Brandon - with a Jacksonville, FL phone #) that was suppose to calibrate the cameras on my Honda after the windshield was replaced. Brandon didn’t call when he said he would call. When he did finally call, I would get excuses and a long back story about why he couldn’t come to my location. When we finally agreed on a date & time, he never showed up. I was forced to find a different company to provide the service. Long story, short. Save yourself the time and aggravation and go with a different company.

They were professional and pointed out a crack in my rear view mirror and how to replace it , also he fitted the windshield to fix where the strip was missing to fix the gap! Artemio went the extra mile. He has excellent customer service ethic . Thank you!

I had my windshield replaced by this company about 4 years ago. At the time, the service was fine, nothing notable. Since then I have received so many sales calls and texts from this company. I’ve moved out of state and asked to be taken off their list, yet they still reach out. I would caution against using their service unless you’re fine with being on their call and text list until the day you die. Incredibly irritating and a shady business practice, IMO.